Frequently Asked Questions

General Questions

Do you ship to my country?

Yes, we ship to all countries around the world – daily! We offer shipping through UPS, FedEx and USPS so you can decide which carrier works best for you. Please note that not all countries accept USPS Tracking.

Please visit our shipping page for additional information.

My dog tries to lick it off, what should I do?

Luckily, Natural Dog Company organic healing balms will still work even if most of it has been licked off! The key is to apply as often as possible – especially before bedtime when bodies are in healing mode. It is also a beneficial time because your dog is relaxed and less likely to resist. The more time the product is allowed to penetrate, the better results you will get. Distractions work wonders! Try a giving your dog a Gnawer to chew on, treats, mealtime, a dab of peanut butter, belly rubs or play with them for a few minutes while the balm works it’s magic!

For Snout Soother, some customers have suggested dabbing a tiny amount of the product or peanut butter on the top of your dogs paw. This will help direct their attention away from their nose!

For our paw products Paw Soother and PawTector, if the above distractions are unsuccessful, you can use baby or dog socks temporarily to prevent licking.

Do you have a unique way to distract your dog or apply our products?  Throw us a bone so we can share with other dog owners!

Check out our blog article for more creative ways to distract your dog!

Are your products safe if my dog tries to lick or eat it?

Natural Dog products are 100% natural, vegan, safe and edible. Even if your dog eats it all! It is a perfectly normal reaction for your dog to want to lick off any balm you apply. Luckily, our products will still work even if most of it is licked off! However, the more time our healing balms are allowed to penetrate, the better results you will get. We suggest applying as often as possible (especially before bedtime) and attempting to distract your dog to give time for the balm to work it’s magic.

My dog resists when I try to apply the product, what can I do?

It is perfectly normal for dogs to react to having any kind of balm or product applied to them. They may run away confused, try to lick it off, or sometimes even pretend to be in pain! We can assure you that our products are 100% natural, completely safe to ingest and super soothing – they are in no way causing your dog any pain, even if they are good actors!

We recommend associating the product with something pawsitive. Do not try to forcibly restrain your dog, reprimand or yell at them…as this will just make matters worse. Instead, try coaxing them with treats, belly rubs, play time, or a yummy chew (our Gnawers make a great option!). Dogs are smart, but they can be distracted! It is important to be ready to apply once your dog’s attention is directed elsewhere. Try to be quick and nonchalant when swiping some Snout Soother across their nose.

Applying Paw Soother is a bit more involved as you need to get each paw, so using a soothing voice while trying to work in some belly rubs should help to ease your dog. Many customers get great results when they wait until just before bedtime, when their dog is relaxed and ready to sleep through the night. To keep your dog from trying to lick the balm off, try using mealtime, giving them a chew, a dab of peanut butter, or even dog socks as a deterrent!

Puppies can be especially fidgety and nervous about new, strange things. It’s important to get them adjusted to being handled and having healing balms applied so that it makes it easier throughout their life. Luckily puppies have short attention spans and are easily distracted! Try using their favorite toy or treats to keep their attention off the balm and on something they love.

For more product specific tips and tricks, please visit the product FAQs below!

How soon will I notice a difference?

Most customers notice a difference within a day or two of the first application.  Many customers have reported a major difference with only one application!

Some customers have even reported a change in their dog’s personality from using Snout Soother.  We believe this is because chapped noses (like chapped lips) are very painful. Snout Soother provides instant relief and your dog will enjoy life even more living without that pain on such a sensitive body part.

We believe you will be shocked at how well and fast our products work. Check out some of our amazing reviews from happy customers – many praising how FAST our products worked!

Are your products fragrance-free?

Snout Soother and Snout Shine are both fragrance-free. We elected not to include any fragrance into these products because they are not needed in this formulation and it would be undesirable for a dog to have those ingredients go on top of his nose where his olfactory senses are off the charts!

Paw Soother, PawTection, Skin Soother and Wrinkle Balm do contain fragrance, in the form of 100% natural essential oils. Not the fake, chemical, phthalate rich, endocrine disrupting kind. We use only the top of the line 100% natural essential oils, made without the use of solvents. We do not add any scents to our products, but many customers love the way they smell!

Can I use your products on my puppy / senior dog?

Absolutely! All our products are completely natural and safe for animals of all ages – especially puppies and senior dogs! Puppies’ skin is still developing and very sensitive, which means they need the extra protection. Senior dogs need help adding moisture and nutrients to their aging skin, just like people. Natural Dog is great for pets of all shapes, sizes, and ages.

Safe for a pregnant dog?

You need not worry about any harm coming to your pup pregnant pup when using our balms. They’re completely safe and harmless for all life stages.

Can I use these products on myself?

Our products are made with the highest quality human grade ingredients. We get reports almost daily of humans finding a unique and beneficial way to use our products on themselves. The most basic being chapped lips, eczema and psoriasis…but there have been so many others including sun rash and a plethora of other skin conditions. The husband of one of our pack members said he used it on (his words) “winter legs” that caused an itchy rash every winter. He claimed his legs would itch all winter long from dry skin and that PawTection cleared up a rash he had for years! Many people use Paw Soother on their own dry skin and feet!

Skin Soother is essentially a natural version of Neosporin and we’ve had many customers use it for their own cuts, rashes, cuticles, and infections…with great results!

Where are your products manufactured?

We handcraft all our own products using the finest of ingredients in Marble Falls, located in the beautiful Texas Hill Country, USA!

Where do your ingredients come from?

Our carefully selected ingredients are sourced from the United States, Canada, Mexico, Australia, Indonesia, Hawaii, Spain and Ghana Africa (none from China). All our ingredients are scrutinized and tested for the highest quality.

What if I am not completely satisfied with my product?

We are so confident you will be thrilled with Natural Dog Company products, that we offer an UNCONDITIONAL, SATISFACTION GUARANTEE or your MONEY BACK. If you are not completely happy with our amazing products for any reason, simply return the unused portion of within 90-days of purchase and you will be refunded immediately – even if you used it all!

You have nothing to lose by trying our products. Your dog will thank you!

What if my product shows up melted or too hard?

If your order arrives melted, just pop it in the fridge for a few minutes. Good as new! We are shipping from the Texas Hill Country where we have some really hot summers. Add to that, your carrier may have your package in the back of this truck for an extended period of time. Melting is to be expected if you live in a warm area.

There are times when we ship to countries with freezing temperatures. If its freezing outside, it’s probably cold in your house and your balm may be hard to the touch. You can put your product in a warm place, like on top of the fridge, and it will be back to normal in a few minutes. Or take a tiny amount of the product and rub between your fingers, allowing your body heat to warm up and melt the balm.

Don’t worry, this is perfectly normal and will not affect the efficacy of our amazing healing balms!

Do your products expire?

Our products do not expire, however, when they are exposed to extreme temperature fluctuations it can cause the natural ingredients to separate. While the balm may look different, this does not effect the integrity of the product and it can still be mixed back together using the warmth between two fingers. If you would like a replacement for a product that has separated, we would be happy to do so. Simply send an email to orders@naturaldog.com and we will resolve your concerns.

How many applications are the travel size or 2 oz products?

This will vary greatly by size of dog, frequency of use and amount used. One can expect approximately 15 uses with the trial size and at least 100 uses with the 2 oz.

Need help deciding which product?

Are there any known contraindications?

There are no known contraindications. However, you might use caution if your pet has nut allergies.

What is the difference between the TIN and STICK?

The only difference between the two is personal preference! Our “sticks” twist up much like a lip balm or deodorant stick, offering a “hands-free” approach where you can easily apply the balm without necessarily having to get any product on your hands. Other customers prefer the tin where they can use their fingers to massage the balm it into the area, making sure they are getting the targeting area, good coverage and absorption. You can also get a no-mess application with our tin container by using a low-absorbent beauty pad.

Can’t decide? Try one of our Combo Deals! 🙂

Do any of your products offer SPF protection?

Yes! Snout Soother provides a natural, estimated, SPF of 9 to give your pup some protection from the sun while out and about enjoying the outdoors.

dogs nose sunburn

Cracked, Crusty or DRY NOSE

If your dog is suffering from a dry, chapped, cracked, split, bleeding, flaky, and/or crusty nose – you need our vet recommended Snout Soother. This healing balm was specifically formulated just for healing sensitive dog noses! It is scent-free, soothing, highly moisturizing, protective and works FAST to healing dry noses. Your dog will thank you!
Snout Soother tin

Rashes / Hot Spots / Itchy, Irritated SKIN

If your dog is suffering from itchy, red, irritated skin we recommend our Itchy Pup Combo Set that includes our Spruce Up Pup shampoo bar for full body treatment and Skin Soother for spot treatments. Together, these products will help to soothe the irritation, treat any infection that may be present, and help the skin to heal.

If your dog has especially sensitive skin, then we suggest our Delicate Dog combo set with our Sensitive Skin shampoo bar and Wrinkle Balm. Wrinkle Balm has similar antibacterial, anti-fungal, and anti-inflammatory properties as Skin Soother but it specially formulated to be gentle. Great for using around sensitive areas like the face!

Skin Soother tin

ALLERGIES

Dog allergies come in all shapes, sizes, and forms—there are skin allergies, food allergies and environmental allergies. No matter what, an allergy is an overreaction of the body’s immune system to a foreign substance. It’s important to try and pinpoint the cause of the allergy, but it’s also extremely important to treat the symptoms.

You can soothe and treat your dog’s discomfort with our Itchy Pup Combo Kit. This amazing set includes our Spruce Up Pup shampoo bar for full body treatment and Skin Soother for spot treatments. If your dog has especially sensitive skin, then we recommend our Delicate Dog combo kit.

Check out or blog article: Treating Dog Allergies

itchy pup combodelicate dog

Hair Loss / Hot Spots

Hot spots and other skin infections can cause a dog to experience hair loss. Also, extreme irritation can make your dog chew and bite an area until the hair is worn away / ripped out. We recommend our Itchy pup combo kit, which includes our Spruce Up Pup Shampoo bar for full body treatment and Skin Soother for spot treatments. Skin Soother will treat any infection that may be present, soothe the irritation, and allow the skin to heal.

If your dog has especially sensitive skin, or if the areas to be treated are located around the face, you will want to use our Delicate Dog combo kit. Similar benefits to the itchy pup combo kit, but more mild and gentle. As the area experiencing hair loss improves and heals, you can expect that your pup will most likely see an improvement with their coat coming back!

Check out our blog on Tips and Tricks for Healing Hot Spots on Dogs

itchy pup combodelicate dog

Post Surgery / Wound Care

Skin Soother is ideal for treating wounds of all kinds. The natural antibacterial and anti-inflammatory properties will protect against infection, soothe the wound, help to heal quicker and reduce scarring. It’s essentially an all-natural version of Neosporin that is perfectly safe for pets! Any hoomans, too!

Post-surgery: sutures in vs sutures out – It’s completely safe to apply the balm while the sutures are still in place. In fact, it will speed up the healing process and minimize scarring!

Open wound vs scabbed wound – Skin Soother can be applied to an open wound or a scabbed wound. Applying to an open wound will help to reduce scabbing and protect against infection.

Check out our blog article Dog Post-Surgery Wound Care: The Essential How-To Guide For Treating Your Dog After Surgery

Dog Post Surgery Wound Care

Bug BITES

Skin Soother is perfect for helping your pup to feel better after being bitten by pesky little critters. The natural antibacterial and anti-inflammatory properties will help to protect against infection, soothe irritation, and help the skin to heal.

skin soother

Dandruff / Flaky DRY SKIN

If your dog’s skin is overly dry, use our moisturizing and all-natural shampoo bar – Silky Soft. This moisturizing bar will nourish the skin, no conditioner needed! It will also make the fur soft, silky, dry faster and without that wet dog smell!

If your dog is especially itchy, irritated, yeasty, and/or rashy – then you will want to use our Spruce Up Pup. This bar will help to soothe the irritation, treat any infection, and allow the skin to heal.

shampoo set

Irritated Skin Folds / WRINKLES

Creases in the skin are able to trap bacteria, yeast, and other funky buildup – causing irritation, infection, and foul odors. We specially formulated Wrinkle Balm to keep skin folds clean, free of infection, and fresh. The natural ingredients are specifically chosen for their gentle, yet effective, antibacterial, anti-fungal, and soothing properties.

Wrinkle Balm tin

EYE / TEAR stains

Wrinkle Balm will help to reduce and protect against buildup and discoloration under eyes and within skin folds. Although Wrinkle Balm is gentle and great for using around sensitive areas, for safety purposes, the balm should not be applied closer than within ½” of the eye.

Wrinkle Balm

Stinky Face / Tail Pocket

When bacteria, fungus, moisture and other buildup gets trapped within skin folds and creases, it causes infections, irritation, and funky odors. We’ve specially formulated Wrinkle Balm just for treating and preventing these issues. The natural antibacteria and anti-fungal properties in Wrinkle Balm will treat & prevent infection, soothe irritation and guard against buildup – leaving the skin fresh and stink-free! It’s gentle, too, so it’s great for using around sensitive areas like the face or tail pocket!

Wrinkle Balm

Canine Acne, Sores on the Mouth

Like humans, pimples and sores are caused from bacteria getting trapped under the skin. If your dog is developing sores / pimples around their mouth, you will want to first make sure you are using stainless-steel bowls to help reduce levels of bacteria. You can then treat the sores / pimples with Wrinkles Balm. This organic balm offers natural antibacterial properties that will help treat AND prevent infections, while also gentle enough to use anywhere around the face.

Wrinkle Balm tin

LIP FOLD Pyoderma

Lip fold pyoderma is an inflammatory skin disorder that often develops between the folds of dogs’ lips, but can also form anywhere else with wrinkles, such as the face, groin or armpit area. Wrinkle Balm is the most gentle option to effectively treat, soothe, cure and even prevent skin fold pyoderma and other forms of dog dermatitis. Whenever treating sensitive areas, such as around the face, we suggest Wrinkle Balm because of it’s specially mild formulation. However, for more troublesome cases, or if Wrinkle Balm does not seem strong enough, we then recommend Skin Soother – our stronger option.

Check out our blog article Lip Fold Pyoderma Treatment: How To Naturally Banish Infected Lip Wrinkles

wrinkle balm stickSkin Soother

EAR fungus / irritation

Apply a generous amount of Wrinkle Balm to the affected area and your pup’s ears will improve. It’s safe to apply on the underside of the ear, but please avoid applying the balm inside the ear canal. For inner ear infections, you will want to look into an aqueous formula / product.

Wrinkle Balm

Cracked, Burned, Injured or DRY PAWS

If your dog has dry, chapped paw pads – heal them with our super moisturizing Paw Soother. The natural butters and oils work deep into the skin to mend cracks, soothe dryness and help the paws to heal. Healthy, moisturized paw pads actually allow dogs to get a better grip! Damaged paws? Paw Soother will help to heal your pup’s damaged paw pads, and have them feeling soothed and healthy.

Keep paws protected against damage by applying PawTection before heading outdoors. The natural waxes create a protective barrier on the skin to guard against damage and lock in moisture.

Together, these two products are the ultimate Pawdicure Pack to keeping your dog’s paws healthy and happy all year round!

pawdicure

Sores / Pimples Between TOES (Interdigital Cysts)

Sores on the feet are likely interdigital cysts, which is a painful condition that is caused when the hair follicles between the toes become infected. To treat this condition we recommend our Skin Soother as it has natural antibacterial and anti-fungal properties. Apply 2-3x/day and your pup’s paws will feel better in no time. If your dog is prone to these break outs, you will also want to protect their paws frequently by applying the balm periodically to help with preventing and minimizing future occurrences of cysts.

Skin Soother

Itchy, Irritated PAWS

If you dog is constantly chewing their paws, and you notice redness, irritation, inflammation, rashes, sores, and/or broken skin, you will want to treat their paws with our healing Skin Soother. The natural ingredients in Skin Soother are anti-fungal, antibacterial, anti-inflammatory, soothing and healing. This balm will help to treat / prevent infection, soothe the irritation, and help the skin to heal.

Skin Soother tin

Shipping Information

For questions and information regarding shipping, please visit our shipping page.

Product Specific Questions

Snout Soother® Questions

What uses is Snout Soother recommended for?

Snout Soother nose balm for dogs can be used for the following:

  • Dry, Chapped Nose
  • Crusty & Cracked Nose
  • Hyperkeratosis
  • Windburn Prevention
  • Natural Sunscreen
  • Extreme Weather Conditions
  • Dry Skin around the face, lips and ears
  • Canine Dry Eye
  • Discoid Lupus
  • Brachycephalic Breeds

How often should I apply Natural Dog Snout Soother?

The more often you are able to apply Snout Soother to your dog’s nose, the better. We recommend applying at least 2-3 times per day – especially before bedtime when bodies are healing and regenerating. Once your dog’s nose is healthy, you can reduce the frequency of applications to maintain a healthy and hydrated nose.

What do I do if my dog resists applying the nose balm to his nose?

Many dogs do not want their noses messed with because those tissues are highly sensitive – touching IS painful even if they don’t show it (dogs are stoic by nature). Dogs also have many nerve endings in their noses. Imagine chapped lips – ouch!

There are several ways of accomplishing this (depending on your dog). What we hear the most from our customers is to make sure your dog associates the application of Snout Soother as a “reward” – not as a negative or confining situation.

Holding down or confining may not be the best option, either, as most dogs will resist or fear constraint. If you coax your dog with a FIRM, but gentle, approach (and sometimes treats), you should get a better response.

You might try holding a food reward in your hand and let your dog get a sniff of it. As he is licking or nibbling the treat (peanut butter works great), try to carefully swipe a bit of Snout Soother on your dog’s nose. If your dog begins to associate yummy treats with getting something put on his nose, you should have a better response. Applying right before mealtime is also a good distraction!

You could also try tug toys or belly rubs – anything to distract your dog. Tug works well for many dogs and they will let you do just about anything to their noses with a tug toy firmly locked in their jaws. At that point, keeping the tug toy is way more important than worrying about anyone touching their nose.

Don’t give up! They will finally end up with a healthy nose and be able to live pain free. Want more advice? Check out our blog article: Tips for Applying All-natural Snout Soother

What if my dog tries to lick it off?

Natural Dog Company products are 100% natural, safe and edible. Luckily, Snout Soother will still work even if most of it is licked off! Though, for best results, we advise using distractions.

It’s no secret that dogs love food. Applying Snout Soother thick & quick just before every mealtime is a fantastic opportunity for distraction and consistency. It helps us humans remember to apply and also associates Snout Soother with something pawsitive!

If your dog is still licking after dinner, try taking them for a walk, giving them a gnawer to chew on, treats, or play with them for a few minutes, allowing the carrier oils more time to work their magic. We hear a dab of peanut butter on the top of the paw works great, too!

Apply frequently, especially right before bed, will definitely help speed your dog’s healing. Don’t give up! As mentioned, Snout Soother will still work even if they try to lick it off. Want more advice? Check out our blog article: Tips for Applying All-Natural Snout Soother

Does Snout Soother provide any sunscreen?

Several ingredients in Snout Soother contain natural sunscreen, including Kukui Nut OilShea Butter and Natural Vitamin E. This is ideal for dogs with light colored snouts. Several customers with dogs diagnosed with discoid lupus have reported positive results as well. Snout Soother has an estimated SPF 9.

Can Snout Soother be used on cats, horses or other animals?

Absolutely! Snout Soother can be used on all animals.

What is the difference between Snout Soother and Snout Shine?

Snout Soother is a balm, while Snout Shine is oil based. Both have excellent healing properties, however some conditions require different benefits. Snout Soother, being thicker, will stay on the nose better when dogs try to lick it off. It also has a natural sunscreen as well as other skin healing properties. Snout Shine, being oil based, will seep into all the cracks and crevasses to quickly absorb into the skin. It also is a nose gloss – perfect for photo shoots, dog shows, groomers, and anytime you want your pup to look it’s best!

The crust is falling off my dog’s nose, is that normal?

Absolutely! Hyperkeratosis in dogs can cause a layer of painful, dried skin on your dogs nose. Snout Soother and Snout Shine both work to penetrate beneath those layers and heal your dogs dry nose. As a part of the healing process, bits and pieces will begin to fall off your dogs nose. Eventually you should see new and healthy nose tissue coming though…but don’t stop applying, as this period is critical to achieving a perfectly healthy nose.

My dog’s nose is pink underneath, will the pigment return?

Every dog is different. Sometimes pigment returns in full, sometimes it doesn’t.  Many customers have reported that Snout Soother brought back the pigment in their dogs nose.  The good news is the dry, painful nose will be a thing of the past.

My Snout Soother is grainy, is this normal?

What you are seeing is actually Shea Butter that has melted and then hardened again. This can occur when the product is exposed to excessive heat or temperature fluctuations. You can find our more about the process here: http://swiftcraftymonkey.blogspot.ca/2011/10/question-heating-and-holding-butters.html.

It is a common occurrence with Shea Butter, but it is just too good of an ingredient to leave out! The only way to prevent this process from happening is to use a chemical emulsifier which, for us, is not an option. Snout Soother is 100% natural and we plan to keep it that way!

What is the difference between Snout Soother and coconut oil?

Virgin organic coconut oil is amazing, which is why we include it in many of our formulas! However, coconut oil is a very light moisturizer and just does not have the same healing power as Snout Soother.  We hear from many customers, who don’t get results from only using coconut oil, that they are better able to finally heal their dog’s nose with Snout Soother.

Snout Shine® Questions

What uses is Snout Shine recommended for?

Snout Shine nose gloss for dogs can be used for the following:

  • Dry, Chapped Nose
  • Crusty & Cracked Nose
  • Adding Shine
  • Photo Shoots
  • Shiny Show Dog Noses

How often should I apply Natural Dog Snout Shine?

Anytime you want some shine!

What do I do if my dog resists applying the Snout Shine to his nose?

Many dogs do not want their noses messed with because those tissues are highly sensitive – touching IS painful even if they don’t show it (Dogs are stoic by nature). Dogs also have many nerve endings in their noses. Imagine chapped lips – ouch!

There are several ways of accomplishing this (depending on your dog). What we hear the most from our customers is to make sure your dog associates the application of Snout Shine as a “reward” – not as a negative or confining situation.

Holding down or confining may not be the best option, either, as most dogs will resist or fear constraint. If you coax your dog with a FIRM, but gentle, approach (and sometimes treats), you should get a better response.

You might try holding a food reward in your hand and let your dog get a sniff of it. As he is licking or nibbling the treat, try to carefully swipe a bit of Snout Shine on your dog’s nose. If your dog begins to associate yummy treats with getting something put on his nose, you should have a better response. Peanut butter works great! 

You could also try tug toys or belly rubs – anything to distract your dog. Tug works well for many dogs and they will let you do just about anything to their noses with a tug toy firmly locked in their jaws. At that point, keeping the tug toy is way more important than worrying about anyone touching his or her nose.

Don’t give up! They will finally end up with a healthy nose and be able to live pain free.

What if my dog tries to lick it off?

Natural Dog Company products are 100% natural, safe and edible. Our products will still work even if most of it is licked off! Though, for best results, we advise using distractions. Give your dog a raw bone to chew on, a yummy treat, dinner, or play with them for a few minutes until the carrier oils have had a chance to work it’s magic. A dab of peanut butter on the top of the paw works great!

What is the difference between Snout Soother and Snout Shine?

Snout Soother is a balm, while Snout Shine is oil based. Both have excellent healing properties, however some conditions require different benefits. Snout Soother, being thicker, will stay on the nose better when dogs try to lick it off. It also has a natural sunscreen as well as other skin healing properties. Snout Shine, being oil based, will seep into all the cracks and crevasses and work quickly to absorb into the skin. It also is a nose gloss – perfect for photo shoots, dog shows, groomers, and anytime you want your pup to look it’s best!

Paw Soother® Questions

What uses is Paw Soother recommended for?

Paw Soother is ideal for the following:

  • Dry, Chapped, Rough Paws
  • Peeling & Cracked Paws
  • Hyperkeratosis of the Paw
  • Soothing Paw Allergies
  • Shiny Show Dog Paws
  • Extreme Weather Conditions
  • Fading Scars
  • Dry Elbows

Does Paw Soother work for hyperkeratosis?

Yes! Paw Soother is ideal for treating paw pad hyperkeratosis, also known as footpad hyperkeratosis or “hairy paw”. Hyperkeratosis causes skin to thicken, become scaly and sometimes grow spikes. Paw Soother’s natural butters and oils deeply penetrate the skin to soften, smooth and heal the skin back to normal. The spikey skin may fall off, but this is a normal part of the healing process.

How often should I apply Natural Dog Paw Soother?

The more often you are able to apply Paw Soother to your dog’s paws, the better. We recommend applying at least 2-3 times per day – especially before bedtime when bodies are healing and regenerating. Once your dog’s paws are healthy, you can reduce the frequency of applications and still maintain soft, smooth, healthy paws.

What is the difference between PawTection and Paw Soother?

PawTection is used to prevent damage, while Paw Soother is used to heal existing damage. PawTection is a natural wax blend, so it provides a nourishing barrier between the paw and harsh surfaces and conditions such as hot pavement, sand, salt, ice, and snow. Paw Soother is a butter blend meant to smooth, soften, moisturize and heal dry, damaged, peeling, and cracked paw pads. Think: PawTection before going outside, Paw Soother before bed. Both have amazing collaborating qualities – making them the pawfect team!

Will this stain my furniture, carpet or floors?

Paws will be slick directly following application, so it is advised to allow time for it to absorb/dry before coming in contact with absorbent surfaces. Start with a very thin layer to ensure a quick dry time. Many customers will lay down an old towel or rag to protect surfaces during application.

We also recommend applying right before bedtime when your pup is relaxed and ready to sleep through the night. This is also a great time because that is when the body goes into regeneration mode!

Will Paw Soother make my dog slip and slide on hardwood?

Paws will be slick directly following application, so it is advised you allow time for it to absorb into the skin. Healthy paws actually allow dogs to get a better grip! Dry paws do not have any traction and dogs will have a harder time walking on smooth surfaces. Moisturized, healthy paws will provide a much better grip and help protect against injury by flexing rather than cracking like dry skin. Many customers use our Paw Soother and PawTector for agility training to help give dogs much better contact, safety and speed.

What if my dog tries to lick it off?

Natural Dog Company products are 100% natural, safe and edible. Our products will still work even if most of it is licked off! Though, for best results, we advise using distractions to allow time for it to work it’s magic.

  1. Distractions: Give your dog a Gnawer to chew on, treats, mealtime, a belly rub, or a dab of peanut butter!
  2. At Bedtime: Many customers will wait until right before bedtime when their dog is relaxed and ready to sleep through the night. This way the dog is less likely to resist, lick, or run through the house. This is also when the body goes into regeneration mode and you will get the most healing benefit!
  3. Baby or Dog Socks: This is a great option because it completely blocks the dog from being able to lick it off and creates an ultra healing environment! It will help the product to absorb deeply and reveal super smooth, soft and moisturized skin.

Will Paw Soother make my dog’s paws too soft and prone to injury?

Check out our blog article detailing (and debunking) these concerns here.

Healthy paws actually allow dogs to get a better grip! Dry paws do not have any traction and dogs will have a harder time walking on smooth surfaces. Moisturized, healthy paws will provide a much better grip and help protect against injury by flexing rather than cracking and splitting like dry skin. Many customers use our Paw Soother and PawTection for agility training to help give dogs much better contact, safety and speed.

Will Paw Soother help my dog’s paws from slipping?

When paws are dry, they lose traction and can cause dogs to slip and slide on surfaces. When paws are healthy and moisturized, the skin is flexible and somewhat spongy, allowing for better grip, contact and protection against injury from splitting and cracking. We actually have many customers that use our Paw Soother PawTection in their agility training to allow dogs better traction!

You can think of it like your own skin…when your hands are really dry, they have less grip and it’s harder to do things like count money or separate papers. When your hands are nice and moisturized (or you lick your fingers) you’re actually able to handle the paper/money better!

Keep in mind that directly following application, paws will be a little slick so it’s advised to allow time for it absorb before contact with surfaces like hardwood floor, carpet or furniture.

My dog has sores between his paws, is Paw Soother meant for between the toes or just the pads?

Paw Soother is great for using anywhere on the paws, including the dew claw and carpal pad (the extra nub located higher up from the paw pad). However, depending on the nature of these sores, you may need our all-natural Skin Soother. If the sores are interdigital cysts or an infections of some sort, the antibacterial and antifungal properties of Skin Soother will help heal and soothe the sores.

PawTection Questions

What uses is PawTection recommended for?

PawTection will provide healing benefits as well as prevent damage from the following:

  • Hot and harsh surfaces such as:
    • Pavement
    • Sidewalks
    • Gravel
    • Rocks
    • Sand
    • Stone
    • Concrete
    • Decks
  • Salt
  • Ice
  • Snow

How often should I apply Natural Dog PawTection?

For best results, use PawTection before going outside. Reapply periodically when exposed to harsh conditions such as ice and snow and especially hot surfaces. Dogs feel pain on their paws!

What is the difference between PawTection and Paw Soother?

PawTection is used to prevent damage, while Paw Soother is used to heal existing damage. PawTection is a natural wax blend, so it provides a nourishing barrier between the paw and harsh surfaces and conditions such as hot pavement, sand, salt, ice, and snow. Paw Soother is a butter blend meant to smooth, soften, moisturize and heal dry, damaged, peeling, and cracked paw pads. Think: PawTection before going outside, Paw Soother before bed. Both have amazing collaborating qualities – making them the pawfect team!

Will this stain my furniture, carpet or floors?

Paws will be slick directly following application, so it is advised to allow time for it to absorb/dry before coming in contact with absorbent surfaces. Start with a very thin layer to ensure a quick dry time.

Since this product is meant for use before heading outdoors, we recommend waiting until you’re already outside to apply. This way you don’t need to worry! If applying while indoors, you may want to lay down a old towel or rag just incase.

Will PawTection make my dog’s paws soft and more prone to injury?

Check out our blog article detailing (and debunking) these concerns here.

Dog paw pads are naturally thick, but they should not be overly dry. Dry, chapped, paw pads are more prone to injury from splitting and cracking. Healthy, moisturized paws will flex rather than split and actually allow dogs to get a better grip! Dry paws do not have any traction and dogs will have a harder time walking on smooth surfaces. Many customers use our Paw Soother and PawTection for agility training to help give dogs much better contact, safety and speed.

Will PawTection help my dog’s paw from slipping?

When paws are dry, they lose traction and can cause dogs to slip and slide on surfaces. When paws are healthy and moisturized, the skin is flexible and somewhat spongy, allowing for better grip, contact and protection against injury from splitting and cracking. We actually have many customers that use our PawTection in their agility training to allow dogs better traction!

You can think of it like your own skin…when your hands are really dry, they have less grip and it’s harder to do things like count money or separate papers. When your hands are nice and moisturized (or you lick your fingers) you’re actually able to handle the paper/money better!

Keep in mind that directly following application, paws will be a little slick so it’s advised to allow time for it absorb before contact with surfaces like hardwood floor, carpet or furniture.

Skin Soother® Questions

What uses is Skin Soother recommended for?

Skin Soother is essential for:

  • Healing wounds, cuts, abrasions, burns, scrapes, Inflamed bug bits
  • Acne, rashes, dry / itchy / irritated skin
  • Post surgery treatment
  • Prevent & treat bacterial infections
  • Yeast and fungal infections
  • Speeding recovery
  • Soothes discomfort
  • Reducing scarring
  • Great for a multitude of bacterial issues such as:
    • hot spots, bacterial folliculitis, atopic dermatitis, impetigo, acral lick dermatitis or granuloma, allergic dermatitis, seborrhea, alopecia, dry flaky skin.

How should I apply Skin Soother?

If dirt or debris are evidence, cleanse area if possible before application. For tin: use two fingers to scoop a small amount and gently rub into affected area. Or, for no mess application, use a small beauty pad or low-absorbent cloth. For stick: twist up from bottom and apply directly to the skin. Apply two to three times daily. Frequent application to open wounds is important to protect against infections and to kill any existing bacteria. Be sure to generously, covering the entire area. Decrease use with improvement.

How often should I apply Natural Dog Skin Soother?

We recommend applying at least 2-3x daily. Frequent application to open wounds is important to protect against infections and to kill any existing bacteria. Be sure to apply generously, covering the entire area. Decrease use with improvement.

How soon can I expect to see results?

This is hard to say; it is varies greatly depending on the initial condition and frequency of use. Many customers see incredible results within the first week, while others may take longer. It is important to apply multiple times daily and try to distract your dog from licking in order to get the best results. Wounds have been proven to heal much faster with use of Skin Soother than those without.

Can Skin Soother be used on other animals?

Absolutely! Skin Soother can be used on all animals – even humans!

What is the difference between Skin Soother and Wrinkle Balm?

While Skin Soother and Wrinkle Balm both have similar qualities, Skin Soother has a higher concentration of essential oils and is a more powerful formula. Because of this high concentration, it is not recommended for sensitive tissues, such as around the face and eyes. Wrinkle Balm is a milder formula and better suited for those areas. In similar instances, if there are problematic areas that are not being resolved completely with Wrinkle Balm, it may be necessary to use Skin Soother due to the more powerful formula.

Wrinkle Balm® Questions

What uses is Wrinkle Balm recommended for?

Wrinkle Balm is essential for treating and preventing:

  • Skin fold dermatitis
  • Yeast and bacterial infections
  • Redness, chaffing, inflammation
  • Crusty buildup
  • Sores, pimples, scabbing
  • Itchy / flaky skin
  • Hot spots, hair loss / baldness
  • Unpleasant odor

If symptoms are neglected and left untreated, issues can lead to much more serious conditions such as pyoderma, a severe bacterial infection and skin disease. Pets with rolls are susceptible to many unfortunate conditions; it is our duty as loving owners to make sure we keep them healthy and comfortable.

How should I apply Wrinkle Balm?

If dirt or debris are evidence, cleanse area if possible before application. Use two fingers to scoop a small amount and gently rub into skin fold creases. Or, for no mess application, use a small beauty pad or low-absorbant cloth. Apply two to three times daily. Frequent application is important to protect against infections and to kill any existing bacteria.

Can I apply Wrinkle Balm directly on face wrinkles?

Yes! Wrinkle Balm is specially formulated to be gentle enough to use around sensitive areas such as the face. You will definitely want to avoid getting any product inside the eyes, but about a half inch distance should be a safe enough to avoid accidental eye contact.

How often should I apply Natural Dog Wrinkle Balm?

Frequent application is important to protect against infections and to kill any existing bacteria. If an infection is already present, we recommend applying at least 2-3x a day – especially before bedtime when the body goes into regeneration mode to receive the most healing benefits. Once the infection is cleared, you can reduce application to a few times a week to prevent further issues. For more stubborn and severe infections, we recommend our organic Skin Soother. Skin Soother is a stronger formula that will be able to clear any cases that Wrinkle Balm may be too gentle for.

How soon can I expect to see results?

This is hard to say, as it varies greatly depending on the initial condition and frequency of use. Many customers see incredible results within the first week, while others may take longer. It is important to apply multiple times daily and try to distract your dog from licking in order to get the best results.

What is the difference between Wrinkle Balm and coconut oil?

Wrinkle Balm actually contains high quality Virgin Organic Coconut Oil. However, our Wrinkle Balm formula is a powerhouse of 10 additional ingredients including several other moisturizing and healing oils and butters with a variety of favorable fatty acid characteristics. Wrinkle Balm also contains a proprietary and specially formulated Olive Leaf Extract that is oil soluble and extremely high in the constituent oleuropein. Oleuropein is prized for its anti-fungal and anti-bacterial properties.

Is Wrinkle Balm unscented?

We do not add any fragrance enhancers into Wrinkle Balm. However, because it is made of organic essential oils and waxes, Wrinkle Balm does emit a very slight, clean scent.

What is the difference between Wrinkle Balm and Skin Soother?

While Skin Soother and Wrinkle Balm both have similar qualities, Skin Soother has a higher concentration of essential oils and is a more powerful formula. Because of this high concentration, it is not recommended for sensitive tissues, such as around the face and eyes. Wrinkle Balm is a milder formula and better suited for those areas. In similar instances, if there are problematic areas that are not being resolved completely with Wrinkle Balm, it may be necessary to use Skin Soother due to the more powerful formula.

Should we use medicated wipes along with Wrinkle Balm?

While wrinkles should be gently wiped clean before applying Wrinkle Balm, there are many wipes out there that contain harsh chemicals and acidic properties that may further irritate the skin. It is important to choose a natural / gentle wipe if your dog is already experiencing skin sensitivity and irritation.

Himalayan Gnawer™ Questions

Where are your Himalayan Gnawers sourced?

Our Himalayan Gnawers are sourced from the beautiful mountains of Nepal. Gnawers are handmade in small batches using an age old hard cheese making recipe. Locally regarded as “Churpi Chews,” and enjoyed by humans for centuries, they began exporting the tasty morsels only recently to the United States as long lasting dog treats. The country of Nepal is very poor, so every time you purchase a treat, you are helping these villagers live a better life.

Do Himalayan Gnawers have an odor?

Yes, there is a very faint, but desirable, odor that is reminiscent of cheese.  Dogs go nuts over these yummy long lasting treats.

Are your Himalayan Gnawers digestible?

Absolutely! Unlike rawhide, our Gnawers are full of nutrients and are completely digestible.  Himalayan Gnawers are high in glutamic acid and loaded with natural vitamins & minerals.

How long will the Gnawer last?

The larger the Gnawer, the longer it will last. Our Gnawers should last for many hours, and sometimes days. However, there are many variables such as the strength and tenacity of your dog.

What do I do with the small end piece?

After you dog has enjoyed most of the chew and there is only a small piece left – microwave it! Place the dry piece in the center of the microwave and cook about 30 seconds on High Power. If the piece does not “Puff”, microwave for another 10 seconds. Cool the Puff down for at least 2 minutes before feeding.

Bully Gnawer™ Questions

Where are your Bully Gnawers sourced?

Our free range Bully Gnawers are sourced from the grass plains of Argentina, which is widely known for the best quality beef on the planet.

Do Bully Gnawers have an odor?

Yes, and dogs love them that way! Humans may not enjoy the smell, but dogs truly appreciate it. Here at Natural Dog Company, it’s all about the dogs…so (unsurprisingly) we elected to go completely natural with our Bully Gnawers. “Odor Free” bully treats go through an unfortunate process of bleaching with chlorine and sometimes even the use of formaldehyde – yikes!  With the odor in mind, our Gnawers will arrive in a nifty jute bag that you can also use to avoid contact with the gnawer if you choose. Just slide the Gnawer out of the bag and in seconds your dog will be wagging his tail!

Are Bully Gnawers digestible?

Absolutely. Unlike rawhide, our Gnawers are completely digestible and full of B vitamins and other nutrients!

How long will the Gnawer last?

The larger the Gnawer, the longer it will last. Our Gnawers should last for a couple hours. However, there are many variables such as the strength and tenacity of your dog.

Don’t see the answer to your question?