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Frequently
Asked Questions

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General Questions

  • My dog tries to lick the balm off, what should I do?

    Natural Dog Company organic healing balms will still work even if most of it has been licked off! The key is to apply as often as possible—especially before bedtime when your dog's body is in healing mode; your dog will also be more relaxed and less likely to resist at bedtime. The more time the product is allowed to absorb into the skin, the better results you'll see. Distractions work wonders! Try a giving your dog a long-lasting Gnawer to chew on, some tasty treats, a dab of peanut butter, or some belly rubs while the balm works its magic!

    For Snout Soother, some customers have suggested wiping a dab of peanut butter on the top of your dog's paw, which may direct their attention away from licking their nose!

    For our paw products, if the above distractions are unsuccessful, you can use baby or dog socks temporarily to prevent licking as the balm absorbs.

    For more application tips, read this blog article!

  • Do you ship to my country?

    We ship to all countries around the world every day! We offer shipping through FedEx and USPS so you can decide which carrier works best for you. Please note that not all countries accept USPS Tracking.

    Please visit our shipping page for additional information.

  • My dog resists when I try to apply the product, what can I do?

    It is perfectly normal for dogs to react to having any kind of balm or product applied to them, especially on an area that may be painful due to dryness or inflammation. Despite your drama queen's performance, our products are super soothing and completely safe to ingest!

    Our best advice for reluctant pups is to take it slow, never force or restrain them, and keep it positive (read: lots of super tasty treats!). Any dog can be trained to sit politely for balm application—in fact, one zoo has even taught their jaguars to offer their paws for Paw Soother application! Don't believe us? Read our blog for video proof and a step-by-step guide to teach your dog to love grooming time!

  • Are your products safe if my dog tries to lick or eat them?

    Natural Dog products are 100% natural and safe if ingested. All dogs instinctively lick at foreign substances to groom themselves—luckily, our balms will still work even if most of the product is licked off! However, the more time our healing balms are allowed to absorb into the skin, the better results you'll see. We suggest applying as often as possible (especially before bedtime) and attempting to distract your dog to give time for the balm to work its magic.

  • How soon will I notice a difference?

    With our balms, most customers notice a difference within a day or two of the first application. Many customers have reported a major difference with only one application! Healing time depends on the severity of the skin issue and frequency of application, but in general you should see a difference within a few weeks.

    For a better idea of healing time and effectiveness of our balms, please browse our customer testimonials and read reviews for specific products on their product pages.

  • Are your product fragrance-free?

    None of our products contain added fragrance! However, because our balms and shampoos are made with essential oils, they do have some natural scent. Most people love these earthy, soothing scents, but dogs are sometimes turned off by them because of their hyper-sensitive smelling ability. If your dog is reluctant to allow application, check out our blog for a step-by-step guide to better balm application!

  • Can I use your products on my puppy/senior dog?

    Absolutely! All of our products are completely natural and safe for dogs of all ages, including puppies and senior dogs!

  • Are your products safe for a pregnant dog?

    Absolutely! All of our products are completely natural and safe for pregnant or whelping mamas.

  • Can I use these products on myself?

    Since our products are made with the highest quality human-grade ingredients, absolutely! In fact, we frequently hear from customers who have healed their chapped lips, eczema, psoriasis, and more using our balms. We have also been known to use them as chapstick at trade shows to demonstrate their safety and effectiveness.

  • Where are your products manufactured?

    All of our products are made in the USA in reputable facilities. We hand-pour our healing balms in our own Charlotte, NC facility.

  • Where do your ingredients come from?

    Our carefully selected ingredients are sourced from the United States, Canada, Mexico, Australia, Indonesia, Hawaii, Spain , Nepal, Argentina, and Ghana Africa (none from China). All our ingredients are scrutinized and tested for the highest quality.

  • What if I am not completely satisfied with my product?

    We are so confident in our products that we offer an unconditional satisfaction guarantee. If you are not completely happy with our products for any reason, please reach out to our Customer Service team within 60 days of purchase and we'll help you with a refund.

  • What if my product shows up melted or too hard?

    If your balm arrives melted, just pop it in the fridge for a few minutes. Good as new! Melting is to be expected if your order ships when it's warm out, since our balms are made with natural coconut oil which has a very low melting point.

    If your balm arrives solid, you can place it in a warm place, like on top of the fridge, and it will be back to normal in a few minutes. Cold balms will also return to normal consistency after a day or so kept at room temperature. If the product seems too firm when it's time to apply, warm it in your hands to let your body heat melt the coconut oil carrier until its a smoother consistency.

  • Do your products expire?

    Our products do not expire, however, when they are exposed to extreme temperature fluctuations it can cause the natural ingredients to separate. While the balm may look different, this does not effect the integrity of the product and it can still be mixed back together using the warmth between two fingers. If you're still having issues, reach out to our Customer Service team for help.

  • How many applications are the travel size or 2 oz products?

    This will vary greatly based on the size of your dog, frequency of use, and amount applied. One can expect approximately 15 uses with the trial size and at least 100 uses with the 2 oz.

Need help deciding which product to use?