Frequently
Asked Questions

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General Questions

  • Do you ship to my country?

    Yes, we ship to all countries around the world – daily! We offer shipping through UPS, FedEx and USPS so you can decide which carrier works best for you. Please note that not all countries accept USPS Tracking.

    Please visit our shipping page for additional information.

  • My dog tries to lick it off, what should I do?

    Luckily, Natural Dog Company organic healing balms will still work even if most of it has been licked off! The key is to apply as often as possible – especially before bedtime when bodies are in healing mode. It is also a beneficial time because your dog is relaxed and less likely to resist. The more time the product is allowed to penetrate, the better results you will get. Distractions work wonders! Try a giving your dog a
    Gnawer to chew on, treats, mealtime, a dab of peanut butter, belly rubs or play with them for a few minutes while the balm works it’s magic!

    For Snout Soother, some customers have suggested dabbing a tiny amount of the product or peanut butter on the top of your dogs paw. This will help direct their attention away from their nose!

    For our paw products Paw Soother and PawTector, if the above distractions are unsuccessful, you can use baby or dog socks temporarily to prevent licking.

    Do you have a unique way to distract your dog or apply our products? Throw us a bone so we can share with other dog owners!

    Check out our blog article for more creative ways to distract your dog!

  • Are your products save if my dog tries to lick or eat it?

    Natural Dog products are 100% natural, vegan, safe and edible. Even if your dog eats it all! It is a perfectly normal reaction for your dog to want to lick off any balm you apply. Luckily, our products will still work even if most of it is licked off! However, the more time our healing balms are allowed to penetrate, the better results you will get. We suggest applying as often as possible (especially before bedtime) and attempting to distract your dog to give time for the balm to work it’s magic.

  • My dog resist when I try to apply the product, what can I do?

    It is perfectly normal for dogs to react to having any kind of balm or product applied to them. They may run away confused, try to lick it off, or sometimes even pretend to be in pain! We can assure you that our products are 100% natural, completely safe to ingest and super soothing – they are in no way causing your dog any pain, even if they are good actors!

    We recommend associating the product with something pawsitive. Do not try to forcibly restrain your dog, reprimand or yell at them…as this will just make matters worse. Instead, try coaxing them with treats, belly rubs, play time, or a yummy chew (our Gnawers make a great option!). Dogs are smart, but they can be distracted! It is important to be ready to apply once your dog’s attention is directed elsewhere. Try to be quick and nonchalant when swiping some Snout Soother across their nose.

    Applying Paw Soother is a bit more involved as you need to get each paw, so using a soothing voice while trying to work in some belly rubs should help to ease your dog. Many customers get great results when they wait until just before bedtime, when their dog is relaxed and ready to sleep through the night. To keep your dog from trying to lick the balm off, try using mealtime, giving them a chew, a dab of peanut butter, or even dog socks as a deterrent!

    Puppies can be especially fidgety and nervous about new, strange things. It’s important to get them adjusted to being handled and having healing balms applied so that it makes it easier throughout their life. Luckily puppies have short attention spans and are easily distracted! Try using their favorite toy or treats to keep their attention off the balm and on something they love.

    For more product specific tips and tricks, please visit the product FAQs below!

  • How soon will I notice a difference?

    Most customers notice a difference within a day or two of the first application. Many customers have reported a major difference with only one application!

    Some customers have even reported a change in their dog’s personality from using Snout Soother. We believe this is because chapped noses (like chapped lips) are very painful. Snout Soother provides instant relief and your dog will enjoy life even more living without that pain on such a sensitive body part.

    We believe you will be shocked at how well and fast our products work. Check out some of our amazing reviews from happy customers – many praising how FAST our products worked!

  • Are your product fragrance-free?

    Snout Soother and Snout Shine are both fragrance-free. We elected not to include any fragrance into these products because they are not needed in this formulation and it would be undesirable for a dog to have those ingredients go on top of his nose where his olfactory senses are off the charts!

    Paw Soother, PawTection, Skin Soother and Wrinkle Balm do contain fragrance, in the form of 100% natural essential oils. Not the fake, chemical, phthalate rich, endocrine disrupting kind. We use only the top of the line 100% natural essential oils, made without the use of solvents. We do not add any scents to our products, but many customers love the way they smell!

  • Can I use your products on my puppy/senior dog?

    Absolutely! All our products are completely natural and safe for animals of all ages – especially puppies and senior dogs! Puppies’ skin is still developing and very sensitive, which means they need the extra protection. Senior dogs need help adding moisture and nutrients to their aging skin, just like people. Natural Dog is great for pets of all shapes, sizes, and ages.

  • Safe for a pregnant dog?

    You need not worry about any harm coming to your pup pregnant pup when using our balms. They’re completely safe and harmless for all life stages.

  • Can I use these products on myself?

    Our products are made with the highest quality human grade ingredients. We get reports almost daily of humans finding a unique and beneficial way to use our products on themselves. The most basic being chapped lips, eczema and psoriasis…but there have been so many others including sun rash and a plethora of other skin conditions. The husband of one of our pack members said he used it on (his words) “winter legs” that caused an itchy rash every winter. He claimed his legs would itch all winter long from dry skin and that PawTection cleared up a rash he had for years! Many people use Paw Soother on their own dry skin and feet!

    Skin Soother is essentially a natural version of Neosporin and we’ve had many customers use it for their own cuts, rashes, cuticles, and infections…with great results!

  • Where are your products manufactured?

    We handcraft all our own products using the finest of ingredients in Charlotte, North Carolina!

  • Where do your ingredients come from?

    Our carefully selected ingredients are sourced from the United States, Canada, Mexico, Australia, Indonesia, Hawaii, Spain and Ghana Africa (none from China). All our ingredients are scrutinized and tested for the highest quality.

  • What if I am not completely satisfied with my product?

    We are so confident you will be thrilled with Natural Dog Company products, that we offer an UNCONDITIONAL, SATISFACTION GUARANTEE or your MONEY BACK. If you are not completely happy with our amazing products for any reason, simply return the unused portion of within 60-days of purchase and you will be refunded immediately – even if you used it all!

    You have nothing to lose by trying our products. Your dog will thank you!

  • What if my product shows up melted or too hard?

    If your order arrives melted, just pop it in the fridge for a few minutes. Good as new! Melting is to be expected if you live in a warm area.

    There are times when we ship to countries with freezing temperatures. If its freezing outside, it’s probably cold in your house and your balm may be hard to the touch. You can put your product in a warm place, like on top of the fridge, and it will be back to normal in a few minutes. Or take a tiny amount of the product and rub between your fingers, allowing your body heat to warm up and melt the balm.

    Don’t worry, this is perfectly normal and will not affect the efficacy of our amazing healing balms!

  • Do your products expire?

    Our products do not expire, however, when they are exposed to extreme temperature fluctuations it can cause the natural ingredients to separate. While the balm may look different, this does not effect the integrity of the product and it can still be mixed back together using the warmth between two fingers. If you would like a replacement for a product that has separated, we would be happy to do so. Simply send an email to [email protected] and we will resolve your concerns.

  • How many applications are the travel size or 2 oz products?

    This will vary greatly by size of dog, frequency of use and amount used. One can expect approximately 15 uses with the trial size and at least 100 uses with the 2 oz.

Need help deciding which product?

  • Are there any known contradictions?

    There are no known contraindications. However, you might use caution if your pet has nut allergies.

  • What is the differences between the Tin and Stick?

    The only difference between the two is personal preference! Our “sticks” twist up much like a lip balm or deodorant stick, offering a “hands-free” approach where you can easily apply the balm without necessarily having to get any product on your hands. Other customers prefer the tin where they can use their fingers to massage the balm it into the area, making sure they are getting the targeting area, good coverage and absorption. You can also get a no-mess application with our tin container by using a low-absorbent beauty pad.

    Can’t decide? Try one of our Combo Deals ! ?

  • Do any of your products offer SPF protection?

    Yes! Snout Soother provides a natural, estimated, SPF of 9 to give your pup some protection from the sun while out and about enjoying the outdoors.

    dogs nose sunburn

  • Cracked, Crusty or Dry Nose

    If your dog is suffering from a dry, chapped, cracked, split, bleeding, flaky, and/or crusty nose – you need our vet recommended Snout Soother. This healing balm was specifically formulated just for healing sensitive dog noses! It is scent-free, soothing, highly moisturizing, protective and works FAST to healing dry noses. Your dog will thank you!
    Snout Soother tin

  • Rashes, Hot Spots, Itchy, Irritated skin

    If your dog is suffering from itchy, red, irritated skin we recommend our Itchy Pup Combo Set that includes our Spruce Up Pup shampoo bar for full body treatment and Skin Soother for spot treatments. Together, these products will help to soothe the irritation, treat any infection that may be present, and help the skin to heal.

    If your dog has especially sensitive skin, then we suggest our Delicate Dog combo set with our Sensitive Skin shampoo bar and Wrinkle Balm. Wrinkle Balm has similar antibacterial, anti-fungal, and anti-inflammatory properties as Skin Soother but it specially formulated to be gentle. Great for using around sensitive areas like the face!

    Skin Soother tin

  • Allergies

    Dog allergies come in all shapes, sizes, and forms—there are skin allergies, food allergies and environmental allergies. No matter what, an allergy is an overreaction of the body’s immune system to a foreign substance. It’s important to try and pinpoint the cause of the allergy, but it’s also extremely important to treat the symptoms.

    You can soothe and treat your dog’s discomfort with our Itchy Pup Combo Kit. This amazing set includes our Spruce Up Pup shampoo bar for full body treatment and Skin Soother for spot treatments. If your dog has especially sensitive skin, then we recommend our Delicate Dog combo kit.

    Check out or blog article: Treating Dog Allergies

    itchy pup combodelicate dog

  • Hair Loss and Hot Spots

    Hot spots and other skin infections can cause a dog to experience hair loss. Also, extreme irritation can make your dog chew and bite an area until the hair is worn away / ripped out. We recommend our Itchy pup combo kit, which includes our Spruce Up Pup Shampoo bar for full body treatment and Skin Soother for spot treatments. Skin Soother will treat any infection that may be present, soothe the irritation, and allow the skin to heal.

    If your dog has especially sensitive skin, or if the areas to be treated are located around the face, you will want to use our Delicate Dog combo kit. Similar benefits to the itchy pup combo kit, but more mild and gentle. As the area experiencing hair loss improves and heals, you can expect that your pup will most likely see an improvement with their coat coming back!

    Check out our blog on Tips and Tricks for Healing Hot Spots on Dogs

    itchy pup combo
    delicate dog

  • Post Surgery and Wound Care

    Skin Soother is ideal for treating wounds of all kinds. The natural antibacterial and anti-inflammatory properties will protect against infection, soothe the wound, help to heal quicker and reduce scarring. It’s essentially an all-natural version of Neosporin that is perfectly safe for pets! Any hoomans, too!

    Post-surgery: sutures in vs sutures out – It’s completely safe to apply the balm while the sutures are still in place. In fact, it will speed up the healing process and minimize scarring!

    Open wound vs scabbed wound – Skin Soother can be applied to an open wound or a scabbed wound. Applying to an open wound will help to reduce scabbing and protect against infection.

    Check out our blog article Dog Post-Surgery Wound Care: The Essential How-To Guide For Treating Your Dog After Surgery

    Dog Post Surgery Wound Care

  • Bug bites

    Skin Soother is perfect for helping your pup to feel better after being bitten by pesky little critters. The natural antibacterial and anti-inflammatory properties will help to protect against infection, soothe irritation, and help the skin to heal.

    skin soother

  • Dandruff, Flaky Dry Skin

    If your dog’s skin is overly dry, use our moisturizing and all-natural shampoo bar – Silky Soft. This moisturizing bar will nourish the skin, no conditioner needed! It will also make the fur soft, silky, dry faster and without that wet dog smell!

    If your dog is especially itchy, irritated, yeasty, and/or rashy – then you will want to use our Spruce Up Pup. This bar will help to soothe the irritation, treat any infection, and allow the skin to heal.

    shampoo set

  • Irritated Skin Folds/ WRINKLES

    Creases in the skin are able to trap bacteria, yeast, and other funky buildup – causing irritation, infection, and foul odors. We specially formulated Wrinkle Balm to keep skin folds clean, free of infection, and fresh. The natural ingredients are specifically chosen for their gentle, yet effective, antibacterial, anti-fungal, and soothing properties.

    Wrinkle Balm tin

  • EYE/TEAR stains

    Wrinkle Balm will help to reduce and protect against buildup and discoloration under eyes and within skin folds. Although Wrinkle Balm is gentle and great for using around sensitive areas, for safety purposes, the balm should not be applied closer than within ½” of the eye.

    Wrinkle Balm

  • Stinky Face/Tail Pocket

    When bacteria, fungus, moisture and other buildup gets trapped within skin folds and creases, it causes infections, irritation, and funky odors. We’ve specially formulated Wrinkle Balm just for treating and preventing these issues. The natural antibacteria and anti-fungal properties in Wrinkle Balm will treat & prevent infection, soothe irritation and guard against buildup – leaving the skin fresh and stink-free! It’s gentle, too, so it’s great for using around sensitive areas like the face or tail pocket!

    Wrinkle Balm

  • Canine Acne, Sores on the Mouth

    Like humans, pimples and sores are caused from bacteria getting trapped under the skin. If your dog is developing sores / pimples around their mouth, you will want to first make sure you are using stainless-steel bowls to help reduce levels of bacteria. You can then treat the sores / pimples with Wrinkles Balm. This organic balm offers natural antibacterial properties that will help treat AND prevent infections, while also gentle enough to use anywhere around the face.

    Wrinkle Balm tin

  • LIP FOLD Pyoderma

    Lip fold pyoderma is an inflammatory skin disorder that often develops between the folds of dogs’ lips, but can also form anywhere else with wrinkles, such as the face, groin or armpit area. Wrinkle Balm is the most gentle option to effectively treat, soothe, cure and even prevent skin fold pyoderma and other forms of dog dermatitis. Whenever treating sensitive areas, such as around the face, we suggest Wrinkle Balm because of it’s specially mild formulation. However, for more troublesome cases, or if Wrinkle Balm does not seem strong enough, we then recommend Skin Soother – our stronger option.

    Check out our blog article Lip Fold Pyoderma Treatment: How To Naturally Banish Infected Lip Wrinkles

    wrinkle balm stick
    Skin Soother

  • EAR fungus/irritation

    Apply a generous amount of Wrinkle Balm to the affected area and your pup’s ears will improve. It’s safe to apply on the underside of the ear, but please avoid applying the balm inside the ear canal. For inner ear infections, you will want to look into an aqueous formula / product.

    Wrinkle Balm

  • Cracked, Burned, Injured or DRY PAWS

    If your dog has dry, chapped paw pads – heal them with our super moisturizing Paw Soother. The natural butters and oils work deep into the skin to mend cracks, soothe dryness and help the paws to heal. Healthy, moisturized paw pads actually allow dogs to get a better grip! Damaged paws? Paw Soother will help to heal your pup’s damaged paw pads, and have them feeling soothed and healthy.

    Keep paws protected against damage by applying PawTection before heading outdoors. The natural waxes create a protective barrier on the skin to guard against damage and lock in moisture.

    Together, these two products are the ultimate Pawdicure Pack to keeping your dog’s paws healthy and happy all year round!

    pawdicure

  • Sores/Pimples Between TOES (Interdigital Cysts)

    Sores on the feet are likely interdigital cysts, which is a painful condition that is caused when the hair follicles between the toes become infected. To treat this condition we recommend our Skin Soother as it has natural antibacterial and anti-fungal properties. Apply 2-3x/day and your pup’s paws will feel better in no time. If your dog is prone to these break outs, you will also want to protect their paws frequently by applying the balm periodically to help with preventing and minimizing future occurrences of cysts.


    Skin Soother

  • Itchy/Irritated PAWS

    If you dog is constantly chewing their paws, and you notice redness, irritation, inflammation, rashes, sores, and/or broken skin, you will want to treat their paws with our healing Skin Soother. The natural ingredients in Skin Soother are anti-fungal, antibacterial, anti-inflammatory, soothing and healing. This balm will help to treat / prevent infection, soothe the irritation, and help the skin to heal.

    Skin Soother tin